Change Management & TAP Adoption Maturity Assessment

Your Info

Where should we send your results?

Name

Email

1. Change Readiness & Stakeholder Mapping

Before a change rolls out, how well do you understand who it affects and how ready they are for it?

We don't formally assess who's affected or how ready they are before rolling out. Stakeholders are identified, but readiness isn't really assessed. Stakeholders and their readiness are mapped before rollout, and the plan adjusts based on it. Other / Describe

2. Sponsorship & Leadership Alignment

How visible and consistent is leadership's support for a change once it's announced?

Leadership announces the change once and moves on to the next priority. Leaders support it, but their involvement fades after the kickoff. Leadership visibly reinforces the change throughout the rollout, not just at the start. Other / Describe

3. Communication Planning

How is the "why" behind a change communicated to the people affected by it?

Communication is a single announcement, with no follow-up plan. There's a communication plan, but it doesn't reach every audience consistently. A structured communication plan reaches every affected group, repeated throughout the rollout. Other / Describe

4. Training & Enablement

How are people equipped to actually work the new way once a change goes live?

Little to no training — people are expected to figure it out. Training happens once, with no reinforcement after go-live. Training is role-specific, reinforced after go-live, and available on demand. Other / Describe

5. Resistance Management

When people push back on a change, what happens?

Resistance goes unaddressed until it becomes a bigger problem. Resistance is acknowledged, but there's no consistent way to work through it. Resistance is expected, tracked, and addressed with a clear plan. Other / Describe

6. Adoption Measurement

How do you know whether people are actually using the new process or system?

We don't measure adoption — we assume it's happening. Adoption is checked informally, without real data. Adoption is measured with real data and tracked until it sticks. Other / Describe

7. Reinforcement & Sustainment

After go-live, how is the new way of working reinforced over time?

Once it's live, attention moves to the next project. Some reinforcement happens, but it fades within a few months. Reinforcement is planned and continues until the change is fully embedded. Other / Describe

8. Change Capacity & Saturation

How does your organization account for how much change people can absorb at once?

Changes launch regardless of what else is already in motion. Change load is considered informally, but conflicts still happen. Change capacity is tracked, and rollouts are sequenced to avoid overload. Other / Describe

9. Risk & Issue Escalation

When a rollout hits a risk or issue, how does it get raised and resolved?

Issues surface informally and often get lost or delayed. There's a way to raise issues, but resolution is inconsistent. Risks and issues are tracked and escalated with clear ownership until resolved. Other / Describe

10. Post-Rollout Review

After a change is live, how do you capture what worked and what didn't?

We move on to the next thing without a formal review. A review sometimes happens, but lessons rarely change the next rollout. Every rollout ends with a review that directly shapes how the next one is run. Other / Describe

How mature is your change management and adoption?