TikVah | Flow &
PerformanceState the outcome. It gets done. No step-by-step required.
A lot of executives want the same thing: an Executive Assistant who can just get things done from a stated goal, not a running list of instructions. TikVah brings 15+ years of enterprise operations experience to fractional EA and CSM work — knowing the C-level's intended result and executing against it, because the C-level shouldn't have to care how it gets done. Calendar and travel management that protects an executive's focus, and customer success ownership that protects renewals, adoption, and revenue — built for CEOs and COOs who need real judgment applied to both sides of the business, not a task-taker who needs to be managed.
Why Outsource Executive Assistance & Operations Support?
Most CEOs and COOs don't need another task-taker — they need someone who's actually run operations before, coordinating executive travel, keeping calendars sane, and owning the systems underneath the business without needing to be managed. Give this person the intended result and they run with it; they don't need to be told how. TikVah applies the same fractional model SMBs already use for a CFO or a COO to this work: senior-level judgment, part-time cost, scaled to what's actually needed. No $60K–$90K salary for a full-time hire. No recruiting cycle. Just one accountable person who's coordinated travel and logistics for C-suite executives, stabilized $17.5M+ in client relationships under pressure, and architected the CRM/ERP systems that operations run on. Here's the full case for it.
Most Assistants Manage Tasks. This Is Getting Things Done From an Outcome.
A gig-platform assistant completes what's assigned, line by line. TikVah has led 250+ enterprise implementations and managed $8M–$40M client portfolios — the same judgment that ran those engagements gets applied to your calendar, your vendors, and your systems from a stated goal, not just a task list.
Executive Travel & Calendar Management, Run by Someone Who's Actually Done It
Eight-plus years coordinating travel and logistics for C-suite executives — from driving readiness for 6–9-month engagements to supporting up to 90% nationwide travel across multi-site enterprise deployments. Calendars get built around how the business actually runs, not just what's next on a list.
A Documented Playbook, Not Just Institutional Memory
Direct experience leading 250+ enterprise SaaS, hardware, and healthcare implementations, and architecting the CRM, Salesforce, and support systems those accounts ran on. Customer success gets built into a documented playbook someone else can run, not left in one person's head.
Two Functions, One Point of Contact
Executive Assistant Support and CSM Support are separate, dedicated tracks — start with whichever one closes the gap first, and add the other later without switching vendors or re-explaining the business to someone new.
No Hiring, Onboarding, or Management Required
Finding, hiring, and training an executive assistant or operations coordinator takes months. This model eliminates the recruiting process and provides immediate access to executive-level support, without adding permanent headcount.
Enterprise Process Discipline Applied to Day-to-Day Operations
A PMI-trained Lean Six Sigma Green Belt background means recurring operational work gets mapped and standardized using DMAIC/DMADV principles — the same discipline used to reduce onboarding ramp time by 12% and cut account attrition by 22% at enterprise scale, applied to your operation.
Confidential by Design
Executive calendars, travel details, and internal systems are handled directly by one accountable person — not routed through an anonymous gig-platform contractor with an unverified track record.
Executive operations support, not a gig-platform gamble
Growing companies don't hire a full-time CFO before they need one — they hire fractional: senior expertise, part-time cost, scaled to what the business actually needs. Executive assistance and operations support work the same way. The alternative most companies reach for instead — a Fiverr gig or an Upwork assistant — trades executive judgment for the lowest bid and an unverified stranger with access to your calendar.
- Anonymous freelancer profile, no verifiable enterprise track record
- Task completion only — no ownership of outcomes or systems
- Still have to hire, train, and manage an EA or ops coordinator
- A different contractor next time — re-explain everything
- Confidential calendars and systems handled by a stranger
- 8+ years coordinating travel and calendars for C-suite executives
- $17.5M+ in client lifetime value protected under real pressure
- No EA or ops coordinator to hire, train, or manage
- 75% efficiency gains delivered through systems adoption
- One accountable point of contact as the work scales up
Two distinct functions, one point of contact
Executive support and customer success are different jobs with different outcomes — this pillar covers both, kept separate so each one gets the attention it actually needs. Every engagement starts with a discovery call to find the right fit.
Executive Assistant Support
State the outcome and it gets handled — calendar, inbox, and travel managed day to day, decisions kept moving, with very little direction needed and no step-by-step required. Built on 8+ years coordinating travel and logistics for C-suite executives, this covers everything from meeting prep to executive reporting, run by one accountable person instead of a task-taker who needs to be managed.
What You Get- A calendar and inbox that run themselves, without a follow-up email needed to confirm it happened
- Travel booked and confirmed before it becomes a last-minute scramble
- Decisions and action items tracked without you having to chase them down
- Weekly reporting and briefings delivered without being asked
CSM Support
A documented SaaS playbook that runs the full customer lifecycle — sales handoff, onboarding, adoption, health scoring, and renewals — built once, owned by your team. Built on direct experience leading 250+ enterprise implementations and protecting $17.5M+ in client lifetime value, so the process survives turnover and a busy quarter instead of living in one person's memory.
What You Get- A documented playbook covering the full lifecycle, from sales handoff to renewal
- Health scoring and reporting that catches risk before it becomes churn
- A renewal motion that starts 120 days out, not 12
- Metrics leadership can actually trust, by lifecycle stage
Before you book a call
How much direction does this need from me?
Very little. State the intended result — the outcome you're after — and it gets executed without needing a step-by-step brief on how to get there. That's the model: a C-level result stated once, not a task list managed daily.
Do you work with companies that don't have a COO?
Yes. Founders and executives without a dedicated operations leader are often the best fit — this fills that gap without the cost of a full-time hire.
Is this virtual only, or is travel available too?
Both. With 8+ years coordinating executive travel and up to 90% nationwide travel supporting past enterprise deployments, on-site support is available when the engagement calls for it.
How quickly can this start?
Most engagements begin with a discovery call to scope the work, followed by onboarding into your calendar, systems, and key stakeholders — typically within one to two weeks.
(954) 770-2283